FAQ


What time is check-in and check-out?

Do you have beds for 2-persons?

II want a cancellation insurance. How can I do that?

What is the cancellation policy?

What does Non-Refundable mean?

Is the hotel is pet-friendly? Are dogs allowed?

Is there an elevator?

Is it possible to order extras in the hotel room?

 

What time is check-in and check-out?

Inchecken is possible from 2 pm. Check-out is at 11 am.

Do you have beds for 2-persons?

In all rooms we havel 2 1-peronsboxsprings. It is possible to ordert a 2-persons pillow-top mattress and 2-persons sheet. We charge € 10 euro extra per stay.

I want a cancellation insurance. How can I do that?

To take a cancellation insurance you need to go to a bank or insurance-office with your invoice. This must be done within 1 week of receipt of your confirmation.
What is the cancellation policy?

Cancellation is free of charge until 48 hours before arrival, after that, the price of the reservation will be charged.

In the event that the guest does not show up (no – show), the price of the reservation will be charged.

What does Non-Refundable mean?

In the event of a change or cancellation, the full amount of the booking will be charged. If you do not show up (no show), the full amount of the reservation will be charged.

Once you have booked, the hotel has the right to the full amount of the reservation on the given credit card load.

Is the hotel is pet-friendly? Are dogs allowed?

Our hotel is pet-friendly. Dogs are allowed in the common areas and the hotel room. Not in the breakfast room. Surcharge is € 12.50 per dog.

Is there an elevator?

The castle is accessible without steps from our back door. All rooms, except the towerroom, are accessible by lift.

Is it possible to order extras in the hotel room?

The following extras can be ordered in the hotelroom:
Bottle Champagne € 59,--
Bottle Cava/Prosecco € 29,--
2-persons pillow-top mattress on bed € 10,- per stay.